Code of Conduct

Who This Code Applies To

This Code governs the conduct of:

• Students — all individuals receiving tutoring through Vohrel, regardless of age.
• Parents & Guardians — individuals who book, manage, or observe tutoring sessions on behalf of a student.
• Tutors — all individuals providing tutoring services through Vohrel.

The same core principles—respect, professionalism, and integrity—apply equally to everyone.

Student Expectations

Students participating in Vohrel sessions are expected to:

2.1   Respect & Communication

• Treat tutors and fellow students (in group sessions) with courtesy and respect
• Use appropriate, non-offensive language at all times
• Listen attentively and allow others to speak without interruption
• Communicate openly when a concept is unclear or when you need a different approach

2.2   Engagement & Preparation

• Join sessions on time and remain present for the full duration
• Come prepared with relevant materials (textbook, calculator, notebook, etc.)
• Actively participate in exercises, discussions, and problem-solving
• Complete any recommended practice between sessions to reinforce learning

2.3   Virtual Session Environment

• Be in a quiet, well-lit space conducive to learning
• Keep your camera on when requested by the tutor, unless you have communicated a reason for keeping it off
• Dress appropriately for a learning environment (as you would for school)
• Minimize distractions—silence notifications, close unrelated tabs and apps
• Do not eat full meals during sessions (water and small snacks are fine)

2.4   Academic Integrity

• Do not ask tutors to complete homework, assignments, projects, or exams on your behalf
• Do not request answers to active tests or quizzes
• Do not present another person’s work as your own during sessions
• Do not share, distribute, or screenshot Vohrel instructional materials without permission

Our tutors are here to teach you how to solve problems—not to solve them for you. If a tutor believes a student is requesting help that violates academic integrity policies at their school, the tutor will decline the request and may notify the parent.

Parent & Guardian Expectations

Parents and guardians are expected to:

• Communicate respectfully with tutors and Vohrel staff
• Provide accurate information about the student’s academic needs and any relevant learning considerations
• Ensure the student is in an appropriate environment for learning during sessions
• Respect session time boundaries—if you need to speak with the tutor, please schedule time outside the session or use email
• Direct concerns, complaints, or feedback through support@vohrel.com rather than confronting a tutor during a live session
• For students under 13, remain available (not necessarily present) during the session

Parents are welcome to observe any session. If observing, we ask that you do not interrupt the instructional flow. If you have feedback or concerns, please share them after the session.

Tutor Standards

Vohrel holds its tutors to the highest professional standards. Every Vohrel tutor is expected to:

4.1   Professionalism

• Arrive on time, prepared, and focused for every session
• Deliver instruction that is clear, patient, and adapted to the student’s level
• Maintain a supportive, encouraging tone—especially when a student is struggling
• Dress appropriately for a professional learning environment
• Provide constructive feedback that builds the student’s confidence and capability

4.2   Boundaries

• Never communicate with a minor student outside of scheduled Vohrel sessions
• Never request or share personal contact information (phone numbers, personal email, social media) with students
• Never arrange meetings with students outside of the Vohrel platform
• Never engage in any behavior that could be perceived as grooming, favoritism, or inappropriate attention toward a student
• Report any concerning behavior by a student to the parent and to Vohrel management immediately

4.3   Confidentiality

• Treat all student academic information as confidential
• Do not discuss a student’s performance with anyone other than the student’s parent/guardian or authorized Vohrel personnel
• Do not share session content, recordings, or student materials externally

4.4   Mandatory Reporting

Vohrel tutors may be mandatory reporters under applicable state law. If a tutor has reasonable cause to believe that a child is being abused or neglected, they are legally obligated to report this to the appropriate authorities. This obligation supersedes all other provisions in this Code.

Prohibited Conduct

The following behaviors are strictly prohibited for all participants—students, parents, and tutors. Violation may result in immediate session termination and further action as outlined in Section 6.

5.1   Harassment & Discrimination

• Verbal abuse, threats, bullying, or intimidation of any kind
• Discriminatory remarks or behavior based on race, ethnicity, national origin, religion, gender, gender identity, sexual orientation, age, or disability
• Sexual harassment, including inappropriate comments, gestures, or imagery

5.2   Inappropriate Content

• Displaying, sharing, or referencing sexually explicit, violent, or otherwise inappropriate material during sessions
• Using profane, vulgar, or offensive language
• Sharing content that promotes illegal activity, substance use, or self-harm

5.3   Safety Violations

• Threatening physical harm to any participant
• Attempting to obtain personal information about a tutor or another student
• Stalking, doxxing, or any form of privacy invasion
• Unauthorized recording of sessions (audio, video, or screenshot) without written consent from all parties

5.4   Platform Misuse

• Attempting to access Vohrel’s systems, networks, or data without authorization
• Using the Platform or sessions for any purpose other than educational tutoring
• Impersonating another person during a session or communication
• Sharing login credentials, session links, or proprietary materials with unauthorized parties

Enforcement & Consequences

Vohrel takes violations of this Code seriously. Our enforcement approach is proportional to the severity of the conduct and prioritizes the safety of all participants, especially minor students.

Vohrel reserves the right to escalate directly to any level based on the severity of the conduct. Not every violation will follow a sequential progression.

Enforcement decisions are made at Vohrel’s sole discretion. If you believe an enforcement action was taken in error, you may appeal by emailing support@vohrel.comwith the subject line “Conduct Appeal.” Appeals will be reviewed within 14 business days.

Reporting Violations

If you experience or witness a violation of this Code—whether by a student, parent, or tutor—please report it immediately.

How to Report:

• Email: support@vohrel.com
• Subject Line: “Conduct Report — [Brief Description]”

When submitting a report, please include:

• Your name and role (student, parent, tutor)
• Date and approximate time of the incident
• Name(s) of the individual(s) involved
• A description of what occurred
• Any supporting evidence (screenshots, etc.) if available

All reports are reviewed confidentially. We will acknowledge receipt within 2 business days and provide a resolution or status update within 14 business days.

Vohrel prohibits retaliation against anyone who reports a violation in good faith. Retaliation itself is a Level 3 or Level 4 violation.

Tutor Accountability

Tutors are held to the same—and in many cases higher—standards as students and parents. If a tutor violates this Code, the following actions may be taken:

• Verbal counseling and documented warning
• Temporary suspension from tutoring assignments
• Permanent removal from the Vohrel tutoring team
• Referral to law enforcement if the conduct involves illegal activity or child safety concerns

If you have a concern about a tutor’s conduct, please report it using the process in Section 7. Parent and student safety reports involving tutors receive priority review.

Additional Rules for Group Sessions

Group sessions involve multiple students and require additional consideration. In addition to all standards above, the following rules apply specifically to group settings:

• Allow every participant equal opportunity to ask questions and engage
• Do not dominate the conversation or prevent others from participating
• Do not share personal information about yourself or other students in the group
• Do not privately message other students during the session unless the tutor explicitly permits it
• Respect that students in the group may be at different levels—patience and kindness are expected

The tutor has authority to manage the group dynamic, including muting participants, redirecting conversation, or removing a disruptive student from the session.

Intellectual Property & Content Use

All instructional materials, presentations, worksheets, and visual aids provided during Vohrel sessions are the intellectual property of Vohrel LLC. You may not:

• Screenshot, record, or capture session content without written permission
• Reproduce, distribute, or sell Vohrel materials
• Share session links or materials with anyone not enrolled in the session
• Post Vohrel content on social media, file-sharing platforms, or any public forum

Materials shared by the student or parent (homework, worksheets, etc.) remain the property of the student/parent. Vohrel claims no ownership over user-provided materials.

Relationship to Other Policies

This Code works in conjunction with Vohrel’s broader legal framework:

• Terms of Service — governs your overall use of the Platform.
• Parental / Guardian Consent Agreement — references this Code as a condition of consent for minor students.
• Refund & Cancellation Policy — sessions terminated due to Code violations are non-refundable.
• Privacy Policy — governs how conduct reports and related data are handled.

In the event of a conflict between this Code and the Terms of Service, the Terms of Service shall prevail.

Changes to This Code

We may update this Code from time to time. If we make material changes, we will notify affected users via email and update the effective date. Continued use of Vohrel services after changes are posted constitutes acceptance of the updated Code.

Contact Us

For questions about this Code, to report a violation, or to appeal an enforcement action: